These are answers to some frequently asked questions that we receive on the community support email.

1. When will I receive payment after participating?

Payments are sent out up to 5 business days following the last event in the series. For example, if you participated on Tuesday, and the event runs until Thursday, then you should receive payment by the following Thursday. If you haven’t received payment after 28 days, please contact support@brainsights.com and we’ll investigate.

2. I can’t attend my session. Can you cancel my ticket?

If you’re unable to attend your session, you must log into Eventbrite and cancel your ticket so that another community member can participate. If you do not show up for your session and haven’t cancelled your ticket, you may be removed from the community.

3. Can you switch my ticket to another time?

Please log into Eventbrite and claim a new ticket in a different session. Make sure you cancel your old ticket so that someone else can claim it. If you have claimed more than one ticket for an event, we may cancel all of your tickets.

4. Can you put me and my friend in the same session so that we can attend together?

If you wish to attend with your friend, you will each need to log into Eventbrite and book tickets in the same session.

5. I’m outside, can you let me in to the event?

Participants are asked to arrive 15 minutes before the start of their session so that we can start and end on time. If the the doors are closed, the session has started and you will not be permitted to participate. You are welcome to claim a ticket for a later session if one is available.

6. Can you let me know if a spot opens up in the session I want to join?

We don’t contact participants when space opens up on the waitlist for a particular session. Please check Eventbrite periodically if you are waiting for a space.

7. I can’t find the link to the waiver.